Refund policy

RETURN AND REFUND POLICY

RETURN WINDOW

Return requests must be submitted within 14 calendar days after your order is delivered.

To request a return, email therichestco@gmail.com with your order number and reason for the return.

RETURN ELIGIBILITY

To qualify for a return, the item must be:

• Tried on only briefly indoors and not worn for normal use
• Unwashed and unaltered
• Free from stains, odors, deodorant, makeup, pet hair, or other signs of wear
• In its original condition with its original tags attached
• Accompanied by proof of purchase

Items returned without prior approval will not be accepted.

RETURN INSTRUCTIONS

Once your return is approved, we will email you the return address and instructions. Do not send products back to the address printed on the original package unless we specifically instruct you to do so.

For returns related to fit, sizing, or personal preference, the customer is responsible for return-shipping costs.

If an item arrives damaged, defective, or incorrect, The Richest will cover the applicable return or replacement costs.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as reasonably possible. If an item arrives damaged, defective, or incorrect, email therichestco@gmail.com within 14 calendar days of the carrier-recorded delivery date.

Include your order number and clear photographs of the item and packaging. If the issue is confirmed, we will provide the appropriate replacement, refund, or return instructions at no additional cost to you.

EXCHANGES

We do not process direct exchanges. If you need a different size or item, request a return and place a new order after your return is approved.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Items that show wear or have been washed, altered, or damaged after delivery
• Items returned without their original tags
• Gift cards
• Items clearly marked as final sale

REFUNDS

We will notify you after your return is received and inspected.

Once approved, the refund will be issued to your original payment method. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Please allow your bank or card provider approximately 5–10 business days to process and post the refund after it is issued.

CANCELLATIONS AND ORDER CHANGES

Because our products are made to order, cancellations and changes cannot be guaranteed after production begins. Contact us as soon as possible at therichestco@gmail.com if you need assistance.

CONTACT

For return or refund questions, email therichestco@gmail.com.